An important role that develops and coordinates the process and systems underpinning our Client Success and Development teams. This individual contributor position is responsible for identifying and implementing process improvements to create a highly efficient production system capable of delivering a consistent flow of on-time high-quality work.
Reporting to: Managing Director

Reporting to: Managing Director

Process Optimisation, Transformation & Performance Analysis

  • Responsible for continuous improvement of our delivery process.
  • Conduct a current process audit+analysis, reporting on inefficiencies and areas for improvement to company
    leadership.
  • Implement approved process updates, implement systems and create work collateral such as templates and
    process documentation.
  • Assess, research and implement production tooling options, managing migrations and upgrades.
  • Identify and lead internal development projects to deliver production and performance optimisations.
  • Collaborate with project and technical team leads to understand resource availability and gaps across personnel,
  • process and tooling.
  • Collaborate with Product and Commercial leads to standardise production deliverables to reduce cost of
    production and increase throughput.
  • Monitor overall production performance across a variety of KPIs covering throughput, on-time delivery and quality.
  • Identify and report process breakdowns and areas of improvement, training requirements back to team leads to
    communicate to their personnel.
  • Arrange and deliver procedure training via materials and in-person to new starters, and refresher courses as
    required.
  • Monitor inefficiencies caused by excessive context switching and implement mitigation strategies

Desirable Skills & Attributes

  • An extremely high organisational drive with a natural desire for efficiency.
  • Highly technical and logical systems thinker that can comprehend and break down complex processes.
  • Motivated by responsibility, working under pressure and managing multiple priorities.
  • A methodical approach to process reviews, with an innate ability to to spot inefficiencies, avoiding duplication of
    effort.
  • Meticulous process planning and documentation writing.
  • Ability to balance competing interests when taking a holistic view to creating changes, combined with the ability to
    bring stakeholders together to support the change.
  • Talented communicator able to mediate department priorities, educate on procedures, and calmly convey
    challenges in a positive resolution-oriented manner.
  • Analytical skills to assess and report on required KPIs as well as forecast deliverables.